Privacy Policy

This policy explains what Dock to Route collects, why, and what we do with it. Short version: we collect what the product needs to run, your operational data belongs to you, and we do not sell data to anyone.

What we collect

• Account information. Your name, work email, company name, and a hashed password.
• Operational data you put in, store lists, orders, cube and weight figures, dock layouts, trailer inventories, routing rules, day plans. This is your business data; we host it to run the service.
• Logs, standard server logs (IP address, time, request) kept for security and debugging.

We do not run advertising trackers and we do not collect data about consumers.

How we use it

To provide, secure, and improve the service; to communicate with you about your account; and to meet legal obligations. We may analyze aggregated, anonymized usage to improve routing quality, never in a form that identifies your company or its numbers.

Who else touches it (sub-processors)

• Railway, application and database hosting (United States).
• Vercel. Web hosting and delivery.
• Google Maps Platform, map display and traffic. Use of the maps in the product is also subject to the Google Terms of Service and Google Privacy Policy.
• Open-Meteo / National Weather Service / OpenStreetMap-based routing. Weather and road data lookups (coordinates only; no account data is sent).

What we do not do

We do not sell your data. We do not share one customer's data with another. We do not use your operational data to advertise. We do not ask for, store, or process payment card numbers in the application (billing is handled through invoices or a payment processor, which has its own policy).

Retention and deletion (your right to erasure)

We keep your data while your account is active. After cancellation it stays exportable for 30 days, then is deleted from production within a further 60 days; backups age out on our backup schedule.

You can also request full deletion at any time, email us from your administrator address and we will delete your company's data (uploaded order files, route history, dock and trailer setup, and account records not required for tax or legal record-keeping) within 30 days and confirm in writing. This is intended to honor GDPR- and CCPA-style rights to erasure and access; we will also provide a copy of your data on request.

Security

Connections are encrypted (TLS), passwords are stored hashed, and every request is checked against your company's account so tenants stay isolated. If a breach affects your data, we will notify your account administrator without undue delay.

Your choices

You can export your data at any time from within the product, correct it yourself, or email us to close the account and delete it. We answer at support@docktoroute.com.

Changes

If this policy changes materially, we will notify account administrators by email or in-product notice before the change takes effect.