Dock to Route · Massachusetts, United States · Last updated October 16, 2026
Draft pending attorney review. This page is our plain-English description of how the service works and what we commit to. It has not yet been reviewed by a lawyer, and nothing on it is legal advice to you.
These terms are the agreement between Dock to Route ("Dock to Route," "we," "us") and the company that opens an account ("you," the "Customer"). By creating an account, signing an order form that references these terms, or using the service, you agree to them. Dock to Route is business software. The service is offered to companies, not to consumers.
Dock to Route is subscription software that helps distributors plan delivery routes and run their dock: order imports, load building by pallets, cube, or weight, route optimization, dock door, yard and gate management, receiving appointments, a driver app, and related reports. Accounts are opened by us through our onboarding process. There is no public self-service sign-up; you request access and we create the account. Applying to the founding beta (section 18) is a request for access in this sense. Each account belongs to one company; your administrator is responsible for the people they give access to, and for the drivers, vendors, carriers and store contacts they invite through links.
This is the most important section. Everything Dock to Route produces (suggested routes, load assignments, door suggestions, cube and weight figures, traffic and weather displays, and anything written by the optional AI features) is a planning aid. Your dispatchers and drivers make every final decision. You are solely responsible for:
Map, routing, address-lookup and weather information comes from third-party sources (including Esri/ArcGIS map tiles, road-distance and geocoding services, Open-Meteo, the National Weather Service and RainViewer) and is provided as-is. It can be wrong, stale, or unavailable, and it is never a substitute for a driver's judgment.
During the founding beta the service is free (section 18). After that, the subscription is a flat monthly fee stated on your order form (currently $199/month for founding beta members, $499/month for routing and dock under the One Less Load offer in section 16, or $999/month with everything included; either way regardless of fleet size or number of users), billed in advance each month, or each year if you pay yearly (section 17). Invoices are sent through our payment processor, Stripe, and may be paid by bank transfer, cheque or card; a pilot's refundable deposit is also collected through Stripe. Card details are entered on Stripe's own page, so no card number is stored anywhere in this product. Fees are exclusive of taxes; you are responsible for applicable sales or use taxes. If an invoice goes unpaid, we will notify you and may suspend the account 15 days after that notice until payment is made. We may change pricing with at least 30 days' written notice, effective at your next renewal, except the founding price in section 18, which does not go up.
The subscription runs month-to-month unless your order form says otherwise, and either party may cancel with notice effective at the end of the current billing period. We do not prorate or refund partial months, except under the guarantee in section 16. During the founding beta either party may end the account at any time (section 18). Section 17 sets out the One Less Load plans, the setup fee and the 12-month commitment. On cancellation, section 6 governs your data.
All data you put into the service (customers and stores, orders, loads and routes, dock and yard setup, driver records, appointments, photos and documents, rules, reports) is yours ("Customer Data"). You grant us a limited license to host, process, and display it, only as needed to provide the service. We do not sell Customer Data and we do not show one customer's data to another. Each account's data is isolated.
For personal information inside Customer Data (for example your drivers' details and locations, or your stores' and vendors' contacts), we act as your service provider (a "processor"): we use it only to run the service for you, under your instructions. You are responsible for having a lawful basis to collect it and for telling the people concerned, including telling your drivers that the driver app records their location at each stop event, and, if you turn on live tracking, while a route is running (see our Privacy Policy). A data processing agreement (DPA) is available on request.
We may use aggregated, anonymized usage information (data that cannot identify your company, your stores, or your volumes) to improve the product (for example, to tune the optimizer).
Your administrators can download a full export of your company's data from Data & privacy in the product at any time (a ZIP file; the download is kept for 24 hours; up to three exports a day). Your account owner can delete the company there too: the account is locked at once, can still be exported or the deletion cancelled for 30 days, and is then permanently deleted, normally within an hour of the 30 days running out. Individual drivers and contacts can be erased on their own, and deleted drivers and documents can be restored for 30 days. The Privacy Policy describes this and our default retention periods in detail.
When your subscription ends, your owner can still sign in to export and delete. If you have not deleted the company yourself, we will delete it on written request, or [TO CONFIRM: number of days after the subscription ends that we delete an account nobody deleted], whichever comes first. We keep encrypted backups of the service's database for disaster recovery: a daily copy for 14 days and a weekly copy for 8 weeks. Backups are encrypted before they leave our servers and are stored with Cloudflare, Inc. Data you delete from the service is gone from our backups within 8 weeks (56 days).
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement. Your operational data (volumes, customers, layouts) is your confidential information; our software, pricing terms, and non-public product plans are ours. This survives cancellation for three years; trade secrets are protected for as long as they remain trade secrets.
We protect the service with commercially reasonable measures: encrypted connections (TLS); passwords and sign-in links stored only as hashes; per-company data isolation enforced by our server on every request; role-based access inside your account; and an activity log of important actions. The Privacy Policy lists them. No system is perfectly secure, and we do not promise certifications we do not hold. If we learn of a breach affecting your data, we will notify you without undue delay and as required by law.
You agree not to:
We may suspend an account for a material violation, with notice and a chance to fix it where practical.
The software, its design, and everything about the service other than Customer Data is owned by Dock to Route. If you send us feedback or feature ideas, we may use them without obligation.
The service is provided "as is" and "as available." We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that routes, loads, or forecasts will be optimal or accurate.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, including lost profits, missed or late deliveries, spoiled or damaged product, lost loads, or the cost of substitute services; and (b) each party's total liability under this agreement is capped at the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, either party's confidentiality breaches, or your violation of section 9.
You will defend and indemnify us against third-party claims arising from your operations (your vehicles, drivers, deliveries, and dock), your data, or your violation of law. We will defend and indemnify you against third-party claims that the service, as provided by us and used as intended, infringes their intellectual property.
We improve the product continuously and may change or retire features. We will not materially reduce the core service during a paid period. We may update these terms; for material changes we will give at least 30 days' notice by email or in-product notice, and continued use after the effective date is acceptance.
This agreement is governed by the laws of the Commonwealth of Massachusetts, and disputes belong exclusively to the state or federal courts located in Massachusetts (each party may still use small-claims court where eligible). Class actions are waived to the extent permitted by law. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign this agreement without our consent, except to a successor in a merger or sale; we may assign it in connection with a sale of the business. If a court finds a clause unenforceable, the rest stands. This agreement plus your order form (and a DPA, if we sign one) is the entire agreement.
Sections 16 and 17 apply only to customers whose order form was signed under the One Less Load offer. New accounts join through the founding beta in section 18 instead.
If you signed up under the One Less Load offer and you don't cut at least 1 load a night within 60 days of your first live build night, we refund every dollar you paid us. The 60 days start on your first live build night, meaning the first night you ship from a Dock to Route plan. We offer the guarantee after your load count shows there is room to save, and it applies only when all of these are true:
To ask for the refund, email the founder at support@docktoroute.comwithin 14 days after day 60. If the guarantee applies, we refund you within 30 days, to the original payment method.
Under the One Less Load offer there are 3 ways to pay:
The guarantee in section 16 covers all 3. If it applies, we refund every dollar you paid, the setup fee included.
If you are on the 12-month commitment and you end it early, after the 60-day guarantee window, you owe the months that are left or the $1,500 setup fee, whichever is less. Nothing else is owed.
To cancel any plan, email the founder at support@docktoroute.com. No forms, no calls, no hoops.
The founding beta is open to up to 15 distributors that we approve. While you are in it:
Questions? Email support@docktoroute.com. See also Terms of Service and Privacy Policy.