Terms of Service

These terms are the agreement between Dock to Route ("Dock to Route," "we," "us") and the company that opens an account ("you," the "Customer"). By creating an account, signing an order form that references these terms, or using the service, you agree to them. Dock to Route is business software. The service is offered to companies, not to consumers.

1. The service

Dock to Route is subscription software that helps distributors plan delivery routes and run their dock: order imports, load building by pallets, cube, or weight, route optimization, dock door and trailer management, driver sheets, and related reports. Accounts are opened by us through our onboarding process. There is no public self-service sign-up; you request access and we create the account. Each account belongs to one company; your administrator is responsible for the people they give access to.

2. Planning aid, not an operational directive

This is the most important section. Everything Dock to Route produces (suggested routes, load assignments, door suggestions, cube and weight figures, traffic and weather displays) is a planning aid. Your dispatchers and drivers make every final decision. You are solely responsible for:

• compliance with all transportation laws and regulations, including DOT/FMCSA rules, vehicle weight limits, and hours-of-service;
• the accuracy of the numbers you enter or import (pallet counts, cube, weights, trailer capacities, including any weight cap you configure in settings);
• road safety, dispatch decisions, and the operation of your vehicles and dock.

Map, traffic, routing, and weather information comes from third-party sources (including Google Maps, Open-Meteo, the National Weather Service, and open routing data) and is provided as-is. It can be wrong, stale, or unavailable, and it is never a substitute for a driver's judgment.

3. Fees and payment

The subscription is a flat monthly fee stated on your order form (currently $999/month, everything included, regardless of fleet size or number of users), billed in advance each month. Invoices are sent directly and paid by bank transfer or cheque; we do not take card details, so no card number is stored anywhere in this product. Fees are exclusive of taxes; you are responsible for applicable sales or use taxes. If an invoice goes unpaid, we will notify you and may suspend the account 15 days after that notice until payment is made. We may change pricing with at least 30 days' written notice, effective at your next renewal.

4. Term and cancellation

The subscription runs month-to-month unless your order form says otherwise, and either party may cancel with notice effective at the end of the current billing period. We do not prorate or refund partial months. On cancellation, section 6 governs your data.

5. Your data is yours

All data you put into the service (store lists, order volumes, dock layouts, trailer inventories, day files, rules, reports) is yours ("Customer Data"). You grant us a limited license to host, process, back up, and display it, only as needed to provide the service. We do not sell Customer Data and we do not show one customer's data to another. Each account's data is isolated.

We may use aggregated, anonymized usage information (data that cannot identify your company, your stores, or your volumes) to improve the product (for example, to tune the optimizer).

6. Data export and deletion

You can export your data from within the product at any time. After cancellation, we keep your data available for export for 30 days, then delete it from production systems within a further 60 days (backup copies age out on our backup schedule). We will delete sooner on written request.

7. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement. Your operational data (volumes, customers, layouts) is your confidential information; our software, pricing terms, and non-public product plans are ours. This survives cancellation for three years; trade secrets are protected for as long as they remain trade secrets.

8. Security

We protect the service with commercially reasonable measures: encrypted connections (TLS), hashed passwords, per-company data isolation enforced on every request, and hosting with reputable providers. No system is perfectly secure, and we do not promise certifications we do not hold. If we learn of a breach affecting your data, we will notify you without undue delay.

9. Acceptable use

You agree not to:

• share accounts outside your company, or resell or sublicense the service;
• reverse-engineer, copy, or scrape the software, or use it to build a competing product;
• upload malicious code or data you do not have the right to use;
• interfere with the service or other customers' use of it.

We may suspend an account for a material violation, with notice and a chance to fix it where practical.

10. Our stuff

The software, its design, and everything about the service other than Customer Data is owned by Dock to Route LLC. If you send us feedback or feature ideas, we may use them without obligation.

11. Disclaimer of warranties

The service is provided "as is" and "as available." We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that routes, loads, or forecasts will be optimal or accurate.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, including lost profits, missed or late deliveries, spoiled or damaged product, lost loads, or the cost of substitute services; and (b) each party's total liability under this agreement is capped at the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, either party's confidentiality breaches, or your violation of section 9.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your operations (your vehicles, drivers, deliveries, and dock), your data, or your violation of law. We will defend and indemnify you against third-party claims that the service, as provided by us and used as intended, infringes their intellectual property.

14. Changes to the service and these terms

We improve the product continuously and may change or retire features. We will not materially reduce the core service during a paid period. We may update these terms; for material changes we will give at least 30 days' notice by email or in-product notice, and continued use after the effective date is acceptance.

15. General

This agreement is governed by the laws of the Commonwealth of Massachusetts, and disputes belong exclusively to the state or federal courts located in Massachusetts (each party may still use small-claims court where eligible). Class actions are waived to the extent permitted by law. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign this agreement without our consent, except to a successor in a merger or sale; we may assign it in connection with a sale of the business. If a court finds a clause unenforceable, the rest stands. This agreement plus your order form is the entire agreement.